Shipping & Refund Policy

FNP Path sells digital products only. Nothing is shipped, and there are no shipping charges or delivery times. This policy covers how your purchase is delivered and when a refund is available.

What we sell

  • Digital study materials — The Complete FNP Guide, The Complete FNP Pocket Guide, FNP Pharmacology Reference, FNP Billing & Coding Kit, FNP EKG Kit, FNP SOAP Note Template & Guide, and the 12-Week Board Mastery Study Planner
  • FNP Question Bank — one-time purchase, used inside the app
  • FNP Mastery AI Coach — a recurring monthly subscription

Where we sell

FNP Path products are prepared for the United States Family Nurse Practitioner certification process and are sold to customers in the United States only. Orders placed with a billing address outside the United States are not fulfilled and are refunded.

Delivery

Your purchase is delivered through the FNP Path app at app.fnppath.com. Within a minute of payment, sign in (or create an account) using the same email address you entered at checkout and your products appear in your library. You can read every guide inside the app on any device, save any guide for offline reading on your phone or tablet, and download each product as a PDF up to three times for use in your own note-taking apps.

If your products do not appear:

  1. Confirm you signed in with the checkout email.
  2. If you used a different address, open Account → Find my purchase in the app and enter the checkout email. We'll send a verification link that attaches the purchase to your account.
  3. Still stuck? Email support@fnppath.com with your order number and we'll fix it within one business day.

Refunds on digital products and the Question Bank

You may request a full refund within 30 days of purchase, provided the product has not been downloaded. Reading inside the app and saving for offline do not affect your refund window. Once a product has been downloaded as a PDF, that sale is final — a downloaded file cannot be returned, and every download is watermarked to the purchasing account. The app tells you this before your first download.

We will also refund, at any time, where:

  • You were charged more than once for the same product
  • You purchased the same product twice in error
  • A file is corrupted or will not open and we cannot supply a working replacement

Refunds on the AI Coach subscription

Cancel any time from your account page or by emailing support@fnppath.com. Cancelling stops all future charges; your access continues to the end of the period you have already paid for. Partial periods are not refunded.

We will refund a subscription charge where:

  • You were billed after cancelling
  • You were billed twice in the same period
  • You contact us within 7 days of a renewal charge and have not used the Coach during that period

Non-refundable

  • Digital products that have been downloaded
  • Subscription periods already used
  • Purchases older than 30 days, except as listed above

Chargebacks

If you have a problem with your purchase, contact us first — we resolve access issues within one business day. Filing a chargeback on a product that has been opened, saved for offline, or downloaded results in permanent closure of the account and loss of access to all FNP Path products. We provide our access, reading, and download records to the card issuer in every dispute.

How to request a refund

Email support@fnppath.com with your order number and a short description.

  • Support reply: 1–2 business days
  • Approved refunds issued: 3–5 business days
  • Appears on your statement: 5–10 business days, depending on your bank

Contact

FNP Path · support@fnppath.com