Contact Us
support@fnppath.com
Best for order issues, app access, refund requests, and subscription questions. Include your order number and we can resolve most things in a single reply.
Response time: 1–2 business days, Monday through Friday.
Phone
(941) 203-3454
If we do not pick up, leave a message with your name, order number, and the best number to reach you, and we will call you back. Email usually gets a faster answer.
Before you write
A few things you can sort out in less time than it takes to email us:
Where is my order? Everything we sell is digital. Nothing ships. Your purchases are waiting in the app at app.fnppath.com: sign in with the same email you used at checkout and they unlock automatically.
My purchases are not showing in the app. This almost always means the app account uses a different email than the order. Sign out and sign back in with your checkout email, or add your other email under Account → Email addresses in the app.
Confirmation email did not arrive. Check your spam and promotions folders first. Still missing after an hour? Email us with the name on the order and we will find it.
Cancelling your AI Coach subscription. Use the manage-subscription link in your order confirmation email. It takes effect at the end of the period you have already paid for. Email works too if you would rather we handle it.
Refunds. Our Refund Policy covers what is eligible and how long refunds take.
What we cannot help with
We are a study resource, not a clinical service. We cannot answer questions about a specific patient, provide medical advice, or help with academic assignments or exam questions. Please do not send us any patient information.